基于SCOR模型的民營企業(yè)績效管理體系研究與構(gòu)建.pdf

1、華北電力大學碩士學位論文摘它石3七本文在參考和吸收國內(nèi)外績效考核理論成果基礎上，通過對我國民營企業(yè)績效考核現(xiàn)狀及適用方法進行比較分析，提出對傳統(tǒng)基于部門責任績效考核方法進行優(yōu)化，建立基于流程的績效考核方法，變部門考核為流程考核，增強部門、崗位之間的溝通，打通部門之間的界限。本文闡述了基于流程的績效考核原則與方法體系，包括產(chǎn)生的背景，考核模式，適用的范圍及其優(yōu)勢等接下來針對民營企業(yè)介紹了基于流程績效考核的實施過程和在實施基于流程的績效考核

2、時必須要處理好的幾個問題最后介紹了SCOR模型在流程分析與建立民營企業(yè)績效考核指標中的應用。關(guān)鍵詞:人力資源管理，績效管理，流程分析，SCOR模型ABSTRACTBasingonrefereneeandabsorptionofthePresentachievementsofPerfmaneeapPraisal，thePaPer11，novativelyProPosedthePerfmaneeAPPraisalMethodbasedone

3、nterpriseProeessthroughtheeomParativeanalysisofdifferentPerfmanceaPPraisalmethods.ThisPerfmanceaPPraisalmethod15notonlymoreseientifie，morefairandmoreeonvineing，butalsousefultobreaktheboundariesbetweendePartments.Itincarn

4、atesthenewtho一ghtoftakingProeessasthecenterandthewidereyeshotoflateralintegration.ThePaPerdiseussedthePrineiPlesofthePerformaneeaPPraisalmethodbasedonenterpriseProeess，includingthebackground，theaPPraisalPattern，thec0Peof

5、theaPPlieationandtheadvantages.Next，it111五minated‘implementationproeessoftheperfmaneeappraisalmethodbasedonente印riseProeessseveralissuesthatmustbedealtwithrightly.Finally，thePaPerintrodueedtheaPPlieationofSCORModelinProe

6、essanalysisandtheestablishmentofPerformaneeindicators.HuoZhenbao(BusinessManagement)DireetedbyProf.YuShunkunKEYWORDS:HumanResoureesManagement，PerformanceManagement，ProeessAnalysis，SCORModel華北電力大學碩士學位論文3.2.3基于流程的績效考核與人力資源

7、其他職能的關(guān)系.......................................……193.3基于流程的績效管理的前提.................................................................................……213.3.1企業(yè)戰(zhàn)略明確...........................................................

8、................................……213.3.2企業(yè)職責分工明確、流程清晰.......................................................................……213.3.3企業(yè)己實行績效管理.................................................……213.4基于流程績效管理的特點..........

9、...........................................................................……21第四章基于流程的績效管理體系的構(gòu)建....................................................................……234.1關(guān)鍵績效指標的確定步驟....……，...............................

10、.........................……234.2績效指標的評價.......................................................................……234.3關(guān)鍵業(yè)務流程的選擇...............……，..........……，................……234.4績效目標的確定.................................

11、..............................................................……254.5績效監(jiān)控與輔導.......................................................................................……264.6績效評估的緯度選擇.........................................

12、..............……264.7績效反饋.................................................................................................................……274.8基于流程的績效考核需要處理的幾個關(guān)系.........................................................

13、……28第五章利用SCOR模型設計基于流程的民營企業(yè)績效考核指標體系..................……295.1scoR模型基本原理...........................................................……295.1.1基本流程...............................................................................

14、............................……295.1.2流程分類結(jié)構(gòu)................................................................................................……295.1.3流程體系的層次結(jié)構(gòu)...............................................................

15、......................……305.1.4績效屬性與績效度量指標...............................................................................……305.2SCOR模型的指導意義.................................................................................

16、..........……315.3績效考核指標體系的構(gòu)建.....................................................................................……325.3.1定義企業(yè)的基本流程類型...............................................................................……犯5.3.2

17、建立基本業(yè)務流程的層次結(jié)構(gòu).......................................................................……325.3.3績效度量體系的建立......................................................……345.3.4績效考核指標的建立..............................................

18、.........……355.4民營企業(yè)績效考核指標體系解析.........................................................................……355.4.1一級指標體系選取....................................................................……365.4.2二級指標體系選取...............

19、....................................……365.4.3二級指標體系的特點.......................................................................................……37結(jié)論.........................................................................

20、..................................................……38參考文獻...........................................................................................................................……39致謝.................................